TERMS & CONDITIONS

ACCOMMODATION

1. Reservation and Check-In:

1.1. Reservations are subject to availability and confirmation.

1.2. Check-in time is 2:00PM. Early check-in may be available upon request, subject to availability.

1.3. Valid government-issued photo identification and a valid credit card are required for check-in.

2. Payment and Cancellation:

2.1. Payment is required upon booking. 

2.2. Cancellation policies vary based on the selected rate. Please refer to your booking confirmation for details.

2.3. No-shows and early departures are subject to charges as per the reservation terms.

3. Pet Policy:

3.1. Pets are not allowed on the hotel premises. Only service animals with proper documentation are permitted.

4. Smoking Policy:

4.1. Smoking, including vaping, is strictly prohibited in all indoor areas. Designated outdoor smoking areas are available.

5. Damages and Liabilities:

5.1. Guests are responsible for any damages or loss caused to the hotel property, including fixtures, furniture, and amenities.

5.2. The hotel is not liable for loss of personal belongings or valuables.

5.3. Guests are expected to adhere to the hotel’s rules and regulations. Any breach may result in eviction without refund.

6. Privacy Policy:

6.1. The Holbrook Hotel respects your privacy and takes data protection seriously.

6.2. Personal information collected during the reservation process is used solely for reservation and communication purposes.

6.3. Credit card details are securely processed and stored in compliance with industry standards.

7. Health and Safety:

7.1. Guests are expected to comply with all health and safety regulations, including those related to emergencies and evacuations.

7.2. The hotel reserves the right to refuse service to guests displaying symptoms of contagious illnesses.

9. Check-Out:

9.1. Check-out time is 10am. Late check-out may be available upon request, subject to availability.

9.2. Guests are requested to settle any outstanding bills prior to departure.

EVENTS

By purchasing a ticket for an event, you agree to the following cancellation policy and terms and conditions:

 

1. Cancellation Policy:

1.1 Cancellations made 7 days or more prior to the event date will be eligible for a full refund.

1.2 No refunds will be issued for cancellations made within 7 days of the event date or for no-shows.

1.3 To request a cancellation and refund, please contact us at [email protected] or 02 6036 2099 before the specified cancellation deadline.

 

2. Event Changes and Cancellations:

2.1 The event organiser reserves the right to make changes to the event schedule, content, or location as necessary. In the event of a cancellation or significant changes to the event, attendees will be notified, and options for refunds or rescheduling will be provided.

2.2 Ticket Transferability: Tickets are transferable to another person for the same event. Please contact us at least 24 hours before the event if you wish to transfer your ticket to another individual.

2.3 Late Arrivals: Late arrivals may be subject to seating restrictions or delays in service. Please make every effort to arrive on time for the event.

 

3. Acceptance of Risk:

3.1 Attendees acknowledge that participation in this event may involve certain risks. By attending, you assume all such risks and waive any claims or liabilities against the event organisers, hosts, or venue.

 

4. Photography and Media:

4.1 The event may be photographed, recorded, or live-streamed. By attending, you grant permission for your image or likeness to be used for promotional or other purposes without compensation.

 

Please carefully read and accept these terms and conditions before purchasing your ticket. By ticking the box during the ticket purchase process, you confirm your understanding and agreement to these terms.

 

For any questions or concerns regarding these terms and conditions, please contact us at [email protected] or 02 6036 2099. 

PRIVACY POLICY

1. Information We Collect

1.1. Personal Information: We may collect personally identifiable information such as your name, email address, phone number, and other contact details when you voluntarily provide them through forms on our website.

1.2. Non-Personal Information: We may collect non-personal information, such as browser type, IP address, and usage patterns when you visit our website. This information helps us improve our website and services.

2. Use of Information

2.1. Personal Information: We may use your personal information to respond to your inquiries, provide you with requested services, and send you promotional materials or updates if you have opted in to receive them.

2.2. Non-Personal Information: Non-personal information may be used for analytical and statistical purposes to enhance your experience on our website.

3. Cookies and Tracking

3.1. We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your browser settings.

4. Third-Party Links

4.1. Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. Please review their privacy policies before providing any personal information.

5. Security

5.1. We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

6.1. You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the provided contact information.

7. Changes to Privacy Policy

7.1. We may update this privacy policy from time to time. The latest version will be posted on this page, and the date of the most recent update will be indicated at the top of the policy.

8. Contact Us

8.1. If you have any questions or concerns regarding this privacy policy or the use of your personal information, please contact us at [email protected]

9. Acceptance of Terms

9.1. By using our website, you agree to the terms and conditions outlined in this privacy policy.